Neutralaccent.com - Free Online Global Accent Training Guide
neutralaccent.com - Free English Online Training Guide
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Announcing Identity
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Person Calling
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Hello, this is Rose maire
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My name's Maryanne louise .
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Good morning.It's Klara rose
here.
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Person Called
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Hello. Andrea keya.
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Can I help you?
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Marketing Services PLC.Good afternoon.neutralaccent.com
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Asking if someone is in
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Person Calling
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Can I speak to Mr. Lee,please?
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Hello,is Nina Grace there?
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Hi, it's Ashlyn Rose here,Is Charleen denise
in?
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Could you put me through to Laila Marie
, please?
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Can I speak to someone in Marketing, please?
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Person Called
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Hold the line, please.
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Yes, I'll just get her.
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Hold on, please, I'll see.
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Yes, Just a moment.
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Person wanted is not there.
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I'm afraid she isn't in at the moment.
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Sorry, he's just gone out. Would you like to call back later?
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She's away for a few days. Can I give her a message?
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He's out of the office this week, I'm afraid.
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You can contact her on her mobile. The number is 07700 900008.
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When will the person wanted to be in?
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Person Calling
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What time will she be back?
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Will he be back later today?
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Can I contact her tomorrow?
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When would be a good time to call again?
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Person Called
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She should be back by 4 o'clock.
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We're expecting him at around 11.00.
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She's due back tomorrow.
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Why don't you try in a couple of hours?
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Calling off
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Person Calling
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I'll get back to you soon.
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Thanks very much. Goodbye.
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OK. Bye.
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Person Called
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Thanks for calling.
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We'll be in touch about it soon. Goodbye.
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Bye.
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Requests
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Person Calling
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I'd like to speak to somebody about...
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Can you give me some information about...?
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What's the position on....?
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We'd like an earlier delivery date if possible.
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Could you bring delivery forward by a few weeks?
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Person Called
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What's the order number?
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Can you give me the reference number?
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When did you send the order?
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I'll heve to check with the department concerned.
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I can tell you right now, but I can look into it and get back to you.
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can I let you know the situation tomorrow?
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Connecting to an extension
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Person Calling
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Could you put me through to Jade Danae, please?
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I'd like to speak to Gabby Ann, please?
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She asked me to phone her this morning.
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Person Called
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Would you hold on, please?
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Please hold the line.
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Yes, please hole on and I'll put you through.
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Sorry to keep you waiting.
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Sorry, this isn't her extension.I'll try to transfer you.
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Wrong number
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Person Calling
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Oh, isn't that International Computers?
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I'm sorry, I must have the wrong number.I thought I'd dialed 01632 875 4903.
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Well, I found this number on a price list.
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Sorry. I must have written down the wrong number. I'll try Directory Enquiries.
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Sorry to have bothered you.
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I must have got the area code wrong.
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Person Called
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I think you must have dialed the wrong number.What' number have you got?
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I'm afraid there's nobody here with that name.
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Sorry, they moved last August. The new number is 0117 496 0003.
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You could probably find the right number on the internet.
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Making and confirming arrangements
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Person Calling/Person Called
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I'll email you the details.
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I'll fax you to confirm all the arrangments.
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Can I get back to you to confirm those details.
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Right, I've got the details you were asking about.
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You asked me to call back to let you know if the terms were acceptable.
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We've discussed possible dates for the meeting, and next Thursday would suit us all.
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Could you manage that?
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I'll put everything we've discussed in writing and copy it to the relevent people.
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About the delivery times - the earliest date we can manage is 1st May.
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When you've checked things at your end, could you let me know, please?
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There will be a car to collect you from the airport when you arrive.
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Enquires for prices and discounts
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Person Calling
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I've seen your advertisement and I'd like to know how much charge for...
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Could ypu please tell me what your terms are?
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Does the discount go up according to the size of the order?
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What are your hotel rates?Does that include breakfast?
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Person Called
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We can give you a 10% discount if you order before 30 October.
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The sale is going to continue for the next month.
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When you open an account with us you get 5% off immediately.
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Our prices start at $100 for a single room, with breakfast included.
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Ordering
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Person Calling
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We're ready to order now.
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We'd like to place an order for 200 packs of printer paper.
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I'm phoning you with a repeat order.
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Have you got everything in stock.
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It's a very urgent order.
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When will you get more stock in?
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Person Called
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What would you like to order?
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Can I have your customer reference number?
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What's the item number in the catalogue?
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I'm afraid that item is out of stock.
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The order will be processed this week.
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New stock is due in next month.
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We've got a backlog, so the order won't be dispatched for atleast two weeks, I'm afraid.
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Delivery
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Person Calling
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We need the goods urgently. Can you dispatch them today?
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How soon will the parcel arrive?
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How will the order be sent?
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When can we expect delivery?
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Person Called
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We'll dispatch the goods immediately from stock.
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We'll send the goods by next day courier.
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The consignment will be sent by air frieght.
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It should arrive by the end of the week.
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Avoiding misunderstandings
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Person Calling/Person Called
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Sorry, I didn't hear what you said.Could you please repeat the price, please?
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I didn't catch what you said. Could you repeat it more slowly?
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It's a very bad line, I'm afraid. Can I call you back?
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I'am on my mobile and the line's not vey good.
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I think the signal is going. I'll call back when I can.
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I can hardly hear you.Can you speak up, please?
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Confirming order arrangements
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Person Calling/Person Called
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Can we go through the order in detail, please?
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Can I double-check some of the order details, please?
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We've got a problems with some of the items on the order.
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I'm calling to confirm the arrangements we agreed.
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I'll email you confirmation of everything we've discussed.
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Hotel reservations
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Person Calling
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Could you tell me the price of a single room, please?
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I'd like to book a double room for three nights, please?
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Have you got any rooms available?
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Are conference facilities available at the hotel?
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How far is the hotel from the airport?
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I'd like a quiet room with a balcony overlooking the sea.
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I've got a room booked for tomorrow.I won't be arriving until about 11.30 p.m.
You will keep the room for me, won't you?
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I'm afraid I've got to change my booking.
Something urgent has happened and I've to change my plans.
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Have you got any rooms available?
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Person Called
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A single room with shower or bath is $150, with breakfast included.
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Would you prefer a shower or bath?
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I'm afraid we're fully booked.
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All the rooms are fully equipped with satellite TV, air-conditioning and Internet connection.
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We haven't any double rooms left, but I can offer you a suite.
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Could you send an email to confirm your booking?
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Shall I send you the information pack about our conference facilities?
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Travel arrangements - air
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Person Calling
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I'd like to book a seat on flight AZ514 from paris to Frankfurt on 15 June.
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How long is the flight from Berlin to Istanbul?
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Is there a direct flight from San Francisco to south Korea?
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Is there a connecting flight from Detroit to Miami?
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How far is the airport from the city centre?
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How far will the stopover in Behrain be?
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How much would it cost to take a taxi from the airport to the hotel?
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Person Called
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I'am sorry there are no seats left on that flight.
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Would you like a seat by the window or an aisle seat?
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Would you like a business class or economy class seat?
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There are five scheduled flights a day between Stockholm and Brussels.
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Take a bus or the metro from the airport to the city centre.
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| I'm afraid there's no availabily on the flight you wanted.
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Travel arrangements - road and ferry
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Person Calling
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What's the road like between Lisbon and Coimbra?
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What's the best route to take over the Alps?
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Could you please send me directions so I can find the office?
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Is it easy to park in the city centre?
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| Do I need to book in advance to take the car on the ferry?
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How long is the crossing from Bari to Dubrovnik?
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Person Called
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The motorway is always very busy in the rush hour.
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There wiil be major roadworks for the next few weeks, causing long delays.
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I'll email you a map showing exactly where the hotel is.
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The hotel has its own underground car park.
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Due to rough weather, the ferry crossing scheduled to depart at 18.00 has been cancelled.
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Travel arrangements - rail
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Person Calling
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I'd like a return ticket from Geneva to Milan.
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I'd like to take the overnight sleeper from Avignon to paris.
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I'm travelling on Eurostar, so I'll be in Brussels in plety of time for the meeting.
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Person Called
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Would you like to travel first class or standard class?
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Would you like to be in a mobile-free carriage?
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Would you like to book a table in the dining car?
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Making appointments
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Person Calling/Person Called
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How about meeting on tuesday 21st at 11.00?
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I'll just check my diary.
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When would be convenient for you?
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Could you manage one morning next week?
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Shall we say Wednesday 29th at 3 o'clock?
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I'm afraid I'm tied up all that day.
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I'll pencil that in for now.Can you tell me soon whether we can go firm on that?
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Sorry, I've got an appointment then. Can we arrange another time?
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Could you send me a fax/an email confirming all the details?
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Would it be possible to postpone the meeting?
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Sorry to be difficult, but something urgent has come up, and I'm not going to be able to make it on the day we'd fixed.
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It looks as if everyone involved can manage Friday next week, so let's go for that.
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Changing appointments
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Person Calling/Person Called
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Could we arrange another appointment?
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How about the 7th rather than the 1st? Are you free then?
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I'm sorry, I can't manage that day after all. Can we fine another day?
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I'm calling because I don't think I'll be able to come after all.
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Let's fix another time then.
Would it suit you if we postpone the meeting until next month?
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There's been a change of plan and I'm afraid I'm going to have to arrange things to try to fit everything in.
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I've been double-booked, because my assistant was confused by the appointments written in my diary, so we'll have to change the time of our meeting.
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Making and handling complaints
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Person Calling
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I'm afraid I have to make a complaint.
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It's very inconvenient.
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The standard of the service is unacceptable.
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We should have been warned there was a problem.
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I think we'll have to ask for a refund.
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What are you doing to do about it?
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Person Called
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I'm very sorry to hear that.
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I'm very sorry about the delay.
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I'll find out what has happened and ring you back.
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I shall make a full investigation into what has went wrong.
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I appreciate your position.
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I can only appologise.
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Making and handling complaints
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Person Calling
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I'm calling to make/register a complaint.
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I'm not satisfied with the service.
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This simply isn't good enogh.
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Can you tell me what's going on?
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Can I count on that?
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I sincerely hope that I don't have to ring you again about this.
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Person Called
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It looks as if there's been an error at this end.
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I'll have to look into this.
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It's obviously a major slip-up.
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I'm afraid the repair centre is running behind schedule.
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One of our suppliers has let us down.
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I'm very sorry for the convenience.
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We'll make it top priority.
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Making and handling complaints
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Person Calling
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We're very unhappy with the arrangements.
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This really isn't acceptable.
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That may true, but it doesn't help us right now.
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I want you to get this sorted out now.
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I can't afford to be let down again.
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Person Called
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We're normally very reliable.
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We've never had this sort of problem before.
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This cetainly shouldn't have happened.
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I'll look into the matter immediately.
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I'll deal with it personally.
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I can't appologise enough.
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Thank you for telling me about it.
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